Free trial
The 30-day trial is free and needs no card. Nothing is charged if you do not choose a plan at the end of it.
Monthly plans
- You can cancel at any time before the next billing date
- Cancellation takes effect at the end of the current month
- Fees for a month already started are not refunded
Annual plans
- You can cancel within 30 days of the first annual payment for a full refund, less any onboarding work already delivered on site
- After 30 days, the plan runs to the end of the paid year and is not renewed
- Plants removed during an annual term are credited against the next renewal
Plan changes
- Moving up a lock or adding plants is billed pro rata from the day of the change
- Moving down a lock takes effect from the next billing period
- AI Hazard Eye cameras can be added at any time and are billed pro rata
Hardware
Where an on-site edge box is supplied, its cost or rental is set out in your order. Purchased hardware is refundable only if it is faulty on arrival and returned within 15 days.
Service failures
If the Service is unavailable for an extended period because of a fault on our side, account administrators can request a service credit for the affected days. Credits are applied to the next invoice.
How to cancel or request a refund
Account administrators can cancel from the billing settings in the Service, or by writing through the Safety Cell page with the account name and plant. Approved refunds are paid to the original payment method within 10 working days.